Shipping Policy
Which countries do you ship to?
We ship to almost all countries. However, some products may have shipping restrictions. If we cannot ship your item to a specific destination, we will notify you promptly.
How are delivery costs calculated?
Shipping costs are calculated based on item weight, shipping destination, and your chosen delivery method. The total cost will be displayed during checkout.
How do I know if my order has been shipped?
Once your order is shipped, you will receive a confirmation email with tracking details. You can also check your order status by logging into My Account > Orders.
Who is responsible for customs duties?
Customs duties are regulated by local authorities in the destination country. Buyers are responsible for paying any applicable duties or taxes. Not all products will incur customs fees.
What happens if my order is detained by customs?
If your shipment is held by customs after leaving China or Hong Kong, the buyer is responsible for clearing the items with local customs authorities.
Estimated Delivery Times
- Standard shipping: 10-20 business days
- Expedited shipping: 5-10 business days
- Express shipping: 2-5 business days
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered. If your package is lost in transit, please contact the shipping carrier for assistance.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. If an incorrect address is provided, we are not responsible for failed deliveries or additional reshipping costs.
Order Processing Time
Orders are typically processed within 1-3 business days before shipment. Processing times may be extended during peak seasons or due to unforeseen circumstances.
Delayed Shipments
While we strive to meet estimated delivery times, delays may occur due to customs processing, carrier issues, or extreme weather conditions. We appreciate your patience in such cases.
If you have further questions, please contact our customer service team for support!